Frequently Asked Questions

    WATERSHED RECREATION PROGRAM

    Has the Watershed Recreation Program suspended?

    Yes. The Watershed Recreation Program which normally begins as of April 1st has been suspended indefinitely until further notice.

    Why is the Watershed Recreation Program suspended?

    Out of an abundance of caution due to the Covid-19 virus, SUEZ has indefinitely suspended the Watershed Recreation Program in New Jersey and New York.

    If you have already paid with a check or money order and your payment has not been cashed, your application, check or money order will be returned to you. If it has been cashed and you have not received the full packet you will receive a refund check. If you have paid online and have not received the packet in the mail, you will receive a full refund to the credit card used.

    What do I do if I have already received my packet in the mail?

    Option 1

    Keep your package - badge(s), parking permit(s) and the key and wait and to see

    if the program is reinstated in the future. If the program is not reinstated,

    you will receive a full refund once we receive your package.

    Option 2

    Mail back the (badge(s), parking permit(s) and the key and you will receive a full refund. 

    Please allow 14 days for your refund

    to be processed once we receive your full package. 

    If you paid for a membership and did not receive a package, you will receive a refund.

    Please mail back to:

    Red Sand Foundation

    50 East Ridgewood Avenue Suite 331

    Ridgewood, NJ 07450

    When will the program be re-opening?

    At this time, no date for a re-opening has been set. SUEZ will continue to review the current situation with the COVID-19 virus and provide updates about the program when applicable.

    What is SUEZ doing to keep my water safe?

    Every day, whether there is a health crisis or not, SUEZ operations across the nation are committed to keeping your drinking water safe and flowing. The EPA has issued guidance that the COVID-19 virus is eliminated or killed by disinfectants we use as part of our treatment processes. As always, we monitor your water to ensure that it is safe for drinking, cooking, bathing and all household uses.